SERVICE ANNOUNCEMENTS It is XIT's goal to provide our customers with timely announcements and updates concerning our communications services. Please note that any such announcements will be posted below for your convenience.
Customer Do-Not-Call Notification
To address consumer concerns about unwelcome telemarketing calls, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do-Not-Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
You can register your phone number for free, and it will remain on the national Do-Not-Call registry until disconnected or you request your number to be removed. Telemarketers have 31 days to stop calling new numbers. The Do-Not-Call Registry will not prevent all unwanted calls. It does not cover the following:
Calls from organizations with which you have established a business relationship
Calls for which you have given prior written consent
Calls which are not commercial or do not include unsolicited advertisements
Calls by or on behalf of tax-exempt non-profit organizations
Consumers may register their residential telephone number on the national Do-Not-Call Registry at no cost by telephone or on the Internet. To register by telephone, consumers may call 1-888-382-1222 for TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Please be aware that if you have a wireless phone, you may also register the wireless phone number on the registry.
Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes
209,530,562,626,650,707,925, 949, 951
321(Brevard County), 352, 561, 941
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.
In order for 988 to work in your area code, 10-digit local dialing must first be implemented. If your area code is included in the list above, you will need to change the way you dial local calls.
What will be the new dialing procedure?
To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number from your area code will need to make this change from 7-digit local dialing to 10-digit local dialing.
When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.
Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.
Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
What will remain the same?
Your telephone number, including current area code, will not change.
The price of a call, coverage area, or other rates and services will not change due to the dialing change.
What is a local call now will remain a local call regardless of the number of digits dialed.
You will continue to dial 1+ area code + telephone number for all long distance calls.
You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call XIT Communications at 800-232-3312. You can also visit the FCC website at www.fcc.gov/suicide-prevention-hotline.
Once again, XIT has been informed that customers have been receiving emails and phone calls from unknown persons asking them to provide their usernames and passwords. Please remember that no XIT Employee will EVER contact you requesting any of your personal information. This includes usernames, passwords, social security numbers, or any other financial information. If you receive emails like this, delete them immediately. If you receive phone calls, try to get as much information about the calling person as possible and report it to the local authorities. Never give out personal information on an unsolicited phone call or email. No respectable company will ever make requests like these.
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