SERVICE ANNOUNCEMENTS
It is XIT's goal to provide our customers with timely announcements and updates concerning our communications services. Please note that any such announcements will be posted below for your convenience.

Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes

Alaska 

907

Alabama 

251

Arkansas  

501

Arizona  

480,520,928

California  

209,530,562,626,650,707,925, 949, 951

Colorado  

719,970

Delaware  

302

Florida 

321(Brevard County), 352, 561, 941

Georgia 

478,912

Guam 

671

Hawaii 

808

Illinois 

309,618,708

Indiana 

219,574

Iowa 

319,515

Kansas 

620,785

Kentucky  

859

Louisiana  

337,504

Michigan  

616,810,906,989

Minnesota 

218,952

Mississippi 

662

Missouri 

314,417,660,816

Montana 

406

Nevada 

775

New Hampshire 

603

New Jersey 

856,908

New Mexico 

505,575

New York   

516,607,716,845,914

North Carolina 

910

Ohio 

440,513

South Dakota 

605

Tennessee 

731,865

Texas   

254,361,409,806,830,915,940

Vermont  

802

Virginia 

276,804

Washington 

509

Wisconsin  

262,414,608,920

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in your area code, 10-digit local dialing must first be implemented.  If your area code is included in the list above, you will need to change the way you dial local calls.

What will be the new dialing procedure?
To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?
Anyone with a telephone number from your area code will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed.  You must hang up and dial again using the area code and the 7-digit number.

Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

  1. Your telephone number, including current area code, will not change.
  2. The price of a call, coverage area, or other rates and services will not change due to the dialing change.
  3. What is a local call now will remain a local call regardless of the number of digits dialed.
  4. You will continue to dial 1+ area code + telephone number for all long distance calls.
  5. You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
  6. Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
  7. The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).

Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call XIT Communications at 800-232-3312. You can also visit the FCC website at www.fcc.gov/suicide-prevention-hotline.


Current Updates:
Valued Customer,

Once again, XIT has been informed that customers have been receiving emails and phone calls from unknown persons asking them to provide their usernames and passwords. Please remember that no XIT Employee will EVER contact you requesting any of your personal information. This includes usernames, passwords, social security numbers, or any other financial information. If you receive emails like this, delete them immediately. If you receive phone calls, try to get as much information about the calling person as possible and report it to the local authorities. Never give out personal information on an unsolicited phone call or email. No respectable company will ever make requests like these.

Thank you,
XIT Communications



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Customer Care Centers
8:00 a.m. to 5:00 p.m. Mon - Fri

Dalhart – 806-244-3355
1624 Tennessee Ave., Dalhart, TX 79022

Stratford – 806-366-3355
401 North 3rd, P.O. Box 1124, Stratford, TX 79084

XIT Headquarters Office
8:00 a.m. to 5:00 p.m. Monday – Friday
XIT Communications/ XIT Rural Telephone Coop., Inc.
P.O. Box 711 – Mailing Address
12324 US Hwy 87 – Street Address
Dalhart, TX 79022

Dalhart – 806-384-3311
Toll Free – 800-232-3312
Internet Tech Support – 800-687-0780
 


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